Turtech Privacy Policy (International Region)
This policy applies when you select the International Region in the Turtech App. Your App language, the store you downloaded the App from, and your current location do not by themselves determine your service region.
Version Information
- Version: v0.2
- Published date: 2026-09-13
- Effective date: 2026-09-13
- Controller: Turtech Intelligent Technology (Zhejiang) Co., Ltd., No. 855 Ling'an Road, Tongxiang Economic and Technological Development Zone, Tongxiang, Jiaxing, Zhejiang, China
- Privacy contact: info@turtech.com; +86-574-86571865
At a Glance
- We process the data needed to run your account, set up and control your devices, deliver updates, and answer your support requests. You can use the core features without providing optional information.
- International Region services are hosted mainly in Spain. Authorized Turtech employees in China may access the minimum data needed for operations, support, security, and troubleshooting.
- We do not sell your data. The App does not currently include third-party advertising or cross-app tracking SDKs.
- We keep data only as long as needed for the purposes described below, then delete or anonymize it.
- You can manage your profile, devices, sharing, and account in the App, and contact us for other requests or complaints.
- If you select the China Region instead, that region's privacy policy, notices, and Hong Kong service environment apply.
Scope and Principles
This policy applies to your use of the Turtech App and connected-device services as a consumer when you select the International Region. It covers account services, device setup, binding, control and sharing, OTA updates, support, service notices, and account or device lifecycle actions. Employee, distributor, administrator, and other non-consumer accounts require separate privacy information.
If you select another service region, that region's environment and notices apply instead. Your choice of region does not change your place of residence or remove any mandatory rights you have under the law that applies to you.
We process personal data for specified purposes and limit it to what is reasonably needed. You can use the core account and device features without providing optional information or permissions. If you refuse data or a permission that a feature needs, that feature may not work.
Personal Data We Process
We receive data directly from you, from the App and your connected devices, and from our security and service operations.
| Purpose | Data categories | Required or optional; what happens if you refuse | Legal basis |
|---|---|---|---|
| Account registration, sign-in, and security | Email address, nickname, password verification data, an identifier for your App installation, session data, language and service-region preferences | Required for account features; without it you cannot register, sign in, or use services that need an account | Performance of a contract; legal obligations where applicable |
| Device setup | Nearby Bluetooth device and connection information, Wi-Fi network name or setup status, device configuration status, selected service region | Required only when you set up or rebind a device; refusing the related permissions prevents those operations | Performance of a contract or steps you request |
| Device management, sharing, and OTA updates | Device identifiers and names, ownership and sharing relationships, device status, connection and control results, firmware and update status | Required for the device feature you use; sharing and support access are optional | Performance of a contract or steps you request |
| Unbinding and account deletion | Account and device relationships, your deletion or unbinding request, related history, and access-revocation status | Required only to complete the action you request and protect service security | Performance of a contract; legal obligations where applicable |
| Feedback and support | Text you submit, contact details, attachments, related device and handling records | Optional unless you request support; without it we may be unable to investigate or respond | Performance of a contract or steps you request |
| Necessary service notices | Information needed for notices about your account, devices, security, support, our terms and policies, or OTA updates | Required for notices that are necessary to provide or secure the service | Performance of a contract; legal obligations where applicable |
| Security and operations | IP address, request time and route, client and device identifiers, error and security records | Required to keep the service secure and reliable, prevent fraud and abuse, and troubleshoot problems | Our legitimate interests in service security, fraud prevention, reliability, and troubleshooting; legal obligations where applicable |
The App may show Turtech's own physical products and open a Turtech HTTPS web page. The App does not add your user or device identifiers to that link. If you submit contact details or an enquiry on that page, they are collected only when you submit them, under the notice shown on the page. This optional activity does not affect core account or device features.
The App does not currently include third-party advertising or cross-app tracking SDKs.
Permissions and Sensitive Data
The App asks for system permissions only when a feature needs them:
- Bluetooth scanning and connection, and Wi-Fi network information, are used to set up nearby devices. On older operating-system versions, the system also requires the location permission for this. We do not use these permissions to track your location continuously.
- Camera access and the system photo picker let you take or choose specific photos to attach to a support request. If you cancel or refuse, you cannot attach photos that way, but the App does not get continuing access to your whole photo library.
- Network access is needed to sign in, use cloud-connected device features, send support requests, and receive service notices.
For ordinary consumer use, we do not intentionally ask for identity documents, financial account data, biometric data, health data, or precise location history. Device credentials and maintenance authorization data receive stricter access and security protection. Please avoid including unnecessary sensitive data in support submissions.
Recipients and Processing Locations
We do not sell personal data. We share it only as needed to provide and secure the service, respond to you, comply with the law, or complete a transaction you request. Recipient categories may include:
- cloud hosting and IoT infrastructure providers for account and connected-device services;
- communications providers for verification codes, account-security messages, and necessary service notices;
- application development, operations, security, and customer-support providers engaged by Turtech, limited to the task for which they are engaged;
- authorized dealers, installers, and after-sales providers, limited to the devices or support requests assigned to them; and
- Turtech's product-enquiry web page, when you choose to submit an enquiry there.
International Region application services and the attachments you submit are hosted mainly in Spain. Authorized direct employees of Turtech in China may remotely access the minimum personal data needed for system operations, customer support, after-sales service, security, or troubleshooting. We limit this access by role and purpose and apply access, confidentiality, security, and accountability controls.
Some service providers may process data outside your country. We use applicable data-protection terms and organizational and technical safeguards for those arrangements. If you select the China Region instead, that region's Hong Kong service environment and its separate notices apply.
Retention
We keep personal data only for as long as needed for the stated purpose, your account or device relationship, security, legal compliance, dispute handling, and backup recovery. The main criteria are:
| Data category | Retention criterion |
|---|---|
| Account and session data | While your account or session is active. After deletion, we delete or anonymize direct account identifiers unless limited retention is needed for legal, security, dispute, or backup-recovery reasons |
| Records of accepted terms and policies, and device lifecycle records | While the relationship is active, and afterwards only as needed to prove which version you accepted, protect device security, handle support, meet legal duties, or resolve disputes |
| Feedback, support records, and attachments | Until your request is completed, and afterwards only for necessary follow-up, quality, security, legal, or dispute purposes |
| Security, operational, and backup records | For the period needed for security, troubleshooting, audit, incident handling, and recovery, with access and use limited to those purposes |
When data is no longer needed under these criteria, we delete or anonymize it, unless the law requires us to keep it longer.
If data is restored from backup copies, the applicable deletion, correction, and access restrictions continue to apply.
Your Rights and Choices
Where the GDPR applies, you have the right to lodge a complaint with a supervisory authority and, subject to the GDPR's conditions, to access, rectify, or erase your personal data, to restrict or object to processing, to receive your data in a portable format, and to withdraw consent where processing is based on consent. Other applicable laws may give you comparable or additional rights. You can change your profile, unbind devices, cancel sharing, close support access, or delete your account in the App, and you can contact us for other requests.
We may verify your identity and your authority over the relevant account or device. If a request is restricted by law, by another person's rights, by an unresolved security or dispute matter, or by backup systems, we will explain the applicable reason and limit further active processing where required. We will respond within the mandatory periods under applicable law.
You can withdraw consent for optional processing and turn off optional permissions in your operating-system settings. Withdrawal does not affect processing that was lawful before you withdrew. If a feature needs the processing you withdraw, you may need to stop using that feature, unbind the device, or delete your account.
Children and Automated Decision-Making
The App is intended for users aged 18 or older and is not directed to children. In household or managed-property settings, an adult account holder or another authorized person should manage accounts, sharing, and device permissions. If we learn that a child has submitted personal data, we will take the action required by applicable law.
The current service does not make decisions based solely on automated processing that have legal or similarly significant effects on you, and it does not use automated risk scoring or targeted advertising. We will provide the required information and rights before introducing any such processing.
Security
We use technical and organizational measures proportionate to the risk, including access control, encrypted transmission, credential protection, security logging, monitoring, and backup and recovery controls. The security of connected devices and remote control also depends on your network, device configuration, account security, firmware, and physical access controls.
If a personal data breach occurs, we will investigate, mitigate the harm, and notify affected users and competent authorities where the law requires.
Changes
We will notify you of material changes through the App, email, our website, or another appropriate channel. Where the law requires consent or renewed acceptance, the changed processing will not apply until that step is completed. Material changes may include a new purpose, sensitive-data category, recipient category, third-country processing path, controller, significant automated decision, or rights channel.
Contact
For privacy requests, complaints, or questions, contact:
- Controller: Turtech Intelligent Technology (Zhejiang) Co., Ltd.
- Address: No. 855 Ling'an Road, Tongxiang Economic and Technological Development Zone, Tongxiang, Jiaxing, Zhejiang, China
- Email: info@turtech.com
- Telephone: +86-574-86571865
We will respond after appropriate identity verification and within any mandatory period under applicable law.